Worry-free purchase

ONEMAX REFORMER is a brand that specializes in innovative pilates machine，we are committed to designing and producing Pilates equipment of the highest quality in the world.100% customer satisfaction is our top priority. We will make every effort to resolve any issues that may arise. In short, we are here for you!

1. How to place an order?

Select the product you want, pay and place your order online through professional guidance and answers from online customer service. We support PayPal and credit card payment.

2. How long can finish production?

1 sets within 2weeks;≥5 sets within 3 weeks.

3. How to ship?

After placing the order, we will arrange different logistics according to the size of the goods. You can choose ship-to-port service or door-to-door service. Help you deliver goods to your door, save transportation time, ensure the safety of goods, help you remove packaging and take away packaging waste. Provide customers with convenient, fast, efficient and safe transportation services! Please consult our online customer service for specific shipping costs.

4. How to install?

The installation is simple and convenient, our main frame has been installed, you only need to install some accessories. We will provide a complete installation video and installation instructions for your reference. There are detailed installation steps to teach you step-by-step installation. If you have any questions, our professional customer service will always help you guide the installation.

5. About the warranty?

If there are no artificial damage,

Frame warranty for 10 years,

Spring warranty for 3 year,

Leather and Accessories warranty for 1 year.

6. How to maintain your equipment?

1. Wipe the leather with clean water regularly and do not use alcohol.
2. Wipe dry with dry cotton cloth or air dry naturally.
3. Please wipe the wheels and tracks regularly with a damp cloth to prevent dust and grit.
4. Check and tighten nuts and bolts regularly.